FAQ

What kind of products does Monogram Shop offer?

We specialize in curated, heartfelt gifts and celebratory items designed to create extraordinary moments. Our collection includes Backpacks & Travel gear, Barware & Wine Tools, Books and Recordable Storybooks, Calendars & Desk Accessories, Christmas Cards, Collectibles Figurines (like Jim Shore Disney Traditions), Drinkware, Fashion Accessories, Home Décor, Jewelry, Kitchenware, and much more. Each item is handpicked for its quality and charm.

How do I place an order?

Simply browse our website, add your favorite items to your cart, and proceed to checkout. You will be guided through a secure process to enter your delivery details and choose your payment method.

What payment methods do you accept?

We accept all major credit cards, including Visa, MasterCard, and JCB, for your convenience. We also accept payments through PayPal for a secure and quick checkout experience.

Do I need an account to shop?

No, you can check out as a guest. However, creating an account allows you to track your orders more easily and saves your information for faster future purchases.

Where do you ship to?

We are delighted to ship our joy worldwide! However, due to logistical constraints, we are currently unable to deliver to parts of Asia and a few other remote regions. We apologize for any disappointment this may cause.

What are my shipping options?

We offer two convenient options:
– Standard Shipping ($12.95): Processed in 1-2 business days and delivered via DHL or FedEx within 10-15 business days after shipping.
– Free Standard Shipping: For orders over $50! This service uses EMS, and delivery takes 15-25 business days after shipping.

How can I track my order?

Once your order is on its way, we will send a confirmation email containing your unique tracking number. You can use this to follow your package’s journey right to your doorstep and build the excitement!

What is your return policy?

We want you to be completely delighted with your purchase. If you are not satisfied, you may return most unused items in their original packaging within 15 days of receipt for a refund or exchange. Please reach out to our customer service team at [email protected] to initiate a return.

What if my item arrives damaged?

We take great care in packaging your treasures to ensure they arrive safely. However, if an item is damaged upon arrival, please contact us immediately at [email protected] with your order number and photos of the damage. We will gladly resolve the issue for you.

How can I get in touch with you?

Our friendly customer service team is here to help with any questions you may have! The best way to reach us is via email at [email protected]. We are based at 111 20th Street, Mexico Beach, US 32456.