Privacy Policy

Last Updated: October 26, 2023

At The Monogram Shop (located at xmashomedecorus.com), we cherish the trust you place in us when sharing your heartfelt gifts with loved ones across the globe. Just as we are dedicated to providing you with a seamless, secure, and joyful shopping experience, we are equally committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or make a purchase.

By using our site, you consent to the practices described in this policy. We encourage you to read it carefully.

1. Information We Collect

To process your orders and provide you with a personalized experience, we collect information that you provide directly to us and through automated technologies:

• Personal Identifiable Information (PII): This includes information you provide during checkout or account registration, such as your name, shipping address, email address, phone number, and payment details (though sensitive payment information is processed securely by our partners and not stored on our servers).
• Order Information: Details about the products you purchase, such as personalized engravings on items like Jewelry, Drinkware, or Recordable Storybooks.
• Technical & Browsing Data: When you visit our site, we automatically collect information about your device, IP address, browser type, and how you interact with our pages (e.g., which Handbags or Collectibles Figurines you viewed). This is primarily gathered through cookies and similar tracking technologies.

2. How We Use Your Information

Your information allows us to create the worry-free and extraordinary gifting experience you expect from us. We use it to:

• Process your transactions and deliver your orders worldwide (excluding Asia and certain remote regions).
• Communicate with you about your order status, respond to your inquiries via [email protected], and provide customer support.
• Improve our website, product offerings (from Home Décor to Fashion Accessories), and your overall shopping experience.
• With your consent, send you marketing communications about new products, promotions, and gift ideas we think you’ll love. You may opt-out at any time.
• Prevent fraud and enhance the security of our website.

3. Data Sharing and Disclosure

Your trust is our priority. We do not sell your personal information to third parties. We only share your data in the following limited circumstances:

• Service Providers: We engage trusted third-party companies to perform essential services for us, such as payment processing (e.g., PayPal, credit card processors), order fulfillment, shipping (e.g., postal carriers), and marketing. These partners have access only to the information necessary to perform these tasks and are contractually obligated to protect your data.
• Legal Obligations: We may disclose information if required by law, such as to comply with a subpoena or similar legal process, or to protect the rights, property, or safety of The Monogram Shop, our customers, or others.

4. Data Storage and Security

We are based in the United States, and your information is processed and stored on secure servers. We implement a variety of industry-standard security measures to maintain the safety of your personal information:

• All transactions are processed through a secure gateway and encrypted using SSL technology.
• We adhere to accepted security standards to protect your data both during transmission and once we receive it.
• As stated, we do not store your sensitive payment information (like full credit card numbers) on our servers after the transaction is complete.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee its absolute security.

5. Your Rights and Choices

You have certain rights regarding your personal information:

• Access and Update: You can review and update your account information by logging into your account on our website.
• Marketing Communications: You can unsubscribe from our marketing emails by clicking the “unsubscribe” link at the bottom of any email we send you.
• Data Deletion: You may request that we delete your personal data by contacting us at [email protected]. We will comply unless we are required to retain it for legal or business purposes.
• “Do Not Track”: Our site does not alter its data collection and use practices when it receives a “Do Not Track” signal from your browser.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. Cookies are small files stored on your device that help us remember your preferences and items in your cart.

You can choose to disable cookies through your browser settings. However, if you turn cookies off, some features that make your site experience more efficient may not function properly.

7. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by a new “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to reach out to our friendly customer service team.

Thank you for being a part of The Monogram Shop family.

Warmly,
The Monogram Shop Family